Business Analysts Fundamental

Course Duration: 2 Day

This in-depth course teaches how to systematically breakdown a business process into smaller elements,maps the process, defines its metrics, and improves its overall performance. You will gain the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity, and financial performance. Process mapping is a simple yet powerful method of looking beyond functional activities and discovering your core processes. Participants will learn how to develop and communicate a vision document that captures the business requirements and solution goals.The range of techniques covered will benefit the requirements gatherer when communicating with users,customers, sponsors, team members, and other stakeholders. Whether you are developing new application systems, re-engineering existing processes, implementing e-business, customizing a purchased software package, or defining a data warehouse, it is critical to accurately and fully understand the requirements

Learning Objectives

Process Mapping

  • Addressing the ISO9001:2000 processn mapping requirements
  • How to identify processes and distinguish from procedure
  • Collecting data for process mapping
  • Facilitate process mapping workshops
  • Apply recognized industry standard techniques of process mapping such as
    IDEF0 and swim lanes
  • Identify opportunities and problem areas
    within existing business processes
  • Model and assess the impact of any
    proposed changes to a key process
  • Design and document robust and
    reliable processes that meet the needs
    of your users and organization
  • Carry out the analysis and design to
    precisely the level of detail required
  • How to improve process performance

Gathering Requirements

  • The cost of missing or misunderstanding requirements
  • The role of the requirements gatherer & other related roles in the gathering
  • Understanding the business context of requirements
  • Making requirements testable, measurable, and traceable
  • Different methods for eliciting requirements and when to use each
  • Interviews (planning and executing)
  • Focus Groups, Workshops & JAD’s
  • Facilitation to gain consensus and enhance stakeholder participation and
  • Analyzing the facts and the requirements
  • Techniques for Documenting Business Requirements
  • Defining, categorizing, prioritizing, and validating the requirements