Consulting Partner - Larry Lall

Over the last 25 years, Larry has held many progressive Information Technology (IT) management positions in Canada, the United States, Brazil and Kuwait. He has been able to successfully lead and build his teams and organizations while building strong relationships with customers, vendors, shareholders and other stakeholders. During his last engagement, he was able to change the IT team from a "knowledge is power" to a co-operative team focused organization. Whether these organizations have been as small as 5 or as large as 170 people, Larry has maintained his focus on leading the team and developing his people. His focus has always been on delivering services and value to the customer, establishing and building IT team, customer, shareholders, stakeholders and vendor relationships while ensuring a Win-Win scenario exists for all. 

As part of Larry's managerial responsibilities, his concern for the financial impact of business decisions has always been central to his management philosophy and success. He has been able to build, implement and track budgets, determine and build pricing and costing models, revenue recovery and reconciliation models. He has built processes and procedures to manage the allocation of project costs and IT expenditures, used to improve the efficiency and effectiveness of IT operations. 

Starting his career in the technical field of Applications Development and Support, Larry has developed a strong technical background that he continues to nurture, while managing diverse teams over his career. Here are some of the other IT areas Larry has worked during his career: Data Centres (Facilities and Operations), Consulting, Customer Services, Service Desk, Security, Vendor and Contract Management, Contract Negotiation, Desktop Operations, Computer and Network Operations, Facilities Management, Applications Development and Support, Program and Project Management, Service and Product Life Cycle Management, Disaster Recovery and Business Continuity, and Administration and Operations. 

Larry has also worked internationally, on numerous occasions, with several international organizations. He just recently completed an assignment as Director of IT Administration and Operations for a $1.6B conglomerate in Kuwait. He has provided Disaster Recovery Audit services to a large Korean telecommunications provider, provided applications development and support services to a large Midwest US telecom provider, provided IT computer and network operations management services to a Brazilian telecommunication company, and has worked on many consulting and subsequent delivery projects, in Chicago, through CGI. One of these projects was to design, build, implement and support an operations system to track and bill utilization on over 600 Unix devices. The solution utilized a development team in Toronto, and an operations team located throughout the central United States. The delivery team was further augmented with people from other CGI departments and several independent contractors. 

During his engagement at the large conglomerate in the Middle East (Kuwait), he led IT Administration and Operations. His responsibilities included, structuring and leading planning activities for 30 business units, IT Human Resources (staff development, recruiting and retention), Security, Service Desk, Desktop and Infrastructure Support, Financial Management, ITIL process implementation, and Administrative support functions. He also headed and project managed several projects, within these areas of responsibility, to successful completion. 

During Larry's career, he has had the opportunity to work on and has successfully delivered many diverse consulting and delivery projects. These have included Management Consulting, Business Continuity and Disaster Recovery, ITIL, Data Centre build and upgrades, Infrastructure and Facilities (WAN, LAN, Cooling, Power and Diesel Generators), Computer and Network Operations upgrades, Custom Solutions development and Delivery and Business Process Re-engineering. During 2007/08/09, Larry successfully implemented Service Desk, Incident, Problem, Change and Release Management for a large multinational company. Most recently he has developed requirements and redesigned processes for Billing, Reporting and Configuration Management for a large Canadian Telco and delivered has consulting services for a service desk solution to an educational institution. Previously, he has also built a BC/DR datacentre and recovery facility for a large Canadian Telco. Larry has, given his Service Management and financial focus, turned around several IT operations and has greatly improved the efficiency and effectiveness of several IT and business organizations. Here are some of the organizations Larry has provided consulting and delivery services in the past: Seneca College, Centennial College, Telus, CDS, RBC-Dexia, Ontario Government, IBM Global Services, Ameritech, DND, and Bell Canada. As with Larry's focus on developing his team, he has maintained his own personal technical development by successfully completing ITIL Foundations, Service Level Management & Service Desk and Incident Management Processes and Prince 2 training over the last two years. Given his extensive experiences in a variety of IT positions and roles, (Consulting, Operations, Development, DRP/BC, Service Desk, CRM, and IT Financials), he is well suited to translate customer, vendor and stakeholders issues into actionable requirements and solutions. His focus is on building win-win, teamwork scenarios among customers, service delivery teams, vendors, suppliers, and stakeholders while successfully delivering consulting, programs, projects and day to day operations. 

Given Larry's diverse and dynamic career, he has demonstrated the following experience and skills: 

• Leadership, Management and Consulting 

• Innovative thinking 

• Experience in a diverse international arena - USA, Canada, Kuwait, Korea and Brazil 

• Ability to build and develop customer, team, vendor, supplier and stakeholder relationships 

• Successful implementation of the solution and the financial implications to the organization 

• Able to build consensus, communicate and facilitate solutions at all levels of an organization

 Larry is an "outside the box thinker", methodically analysing, and prioritizing all options before making decisions to bring value to his customers, teams, vendors and stakeholders. 

He is the kind of individual that his team looks up to and leads by example; this factor alone would have many positive, ripple-effect benefits for your organisation. Larry's broad skills, experience, commitment and philosophy of Business focused IT vs. IT focused Business would definitely be an asset to improve the efficiency, effectiveness and performance of your organization.